12-Month Warranty – Your Satisfaction, Our Priority
At Bijouxstore, customer satisfaction is at the heart of our commitment. That’s why we offer a 12-month warranty on all our jewelry.
What the warranty covers:
- Free repair of the product, or
- Free replacement with an item of equal value (or a similar model if the original product is no longer available).
How to make a warranty claim?
For fast and efficient processing, simply fill out our online service form, attaching a detailed description of the issue and a copy of your invoice.
We generally process your request within 30 days of receiving the product in our service department.
Conditions of application:
- The warranty applies only to individual consumers (excluding businesses).
- The start date of the warranty corresponds to the date on the invoice.
Warranty exclusions:
The warranty does not cover:
- Normal wear and tear
- Breakage or damage caused by improper handling, shock, fall, or any excessive force.
- Damage caused by environmental factors: humidity, extreme temperatures, perfume, alcohol, etc.
- Failure to follow usage or safety instructions.
- Any unauthorized repair attempts.
- Natural alterations of materials: patina, changes in wood color, wear of leather straps, etc.
Return conditions under warranty:
- Please contact us through our form before sending any return.
- Use suitable packaging to avoid damage during transport.
- Include a copy of the original invoice. Without it, the request may be denied.
Shipping costs to our after-sales service are covered by Bijouxstore. However, the risk of loss or damage during return transport remains the responsibility of the customer.
Your comfort and peace of mind are our priority – please don’t hesitate to contact us. Our team is here to support you every step of the way.
