Delivery and Returns

Deliveries are made from Monday to Friday. Products are delivered to the address provided by the customer when placing the order.

Delivery times and shipping costs are automatically calculated based on the value of your cart and other conditions (product model, delivery address, etc.).
For more details, you can view the available carriers and shipping fees applicable to your order by visiting the cart page and entering your delivery address.

International Delivery and Overseas Territories:

Austria, Belgium, Denmark, Finland, France (Overseas Departments and Territories), Germany, Guadeloupe, French Guiana, Italy, Luxembourg, Martinique, Mayotte, Monaco, Netherlands, New Caledonia, Norway, Portugal, Réunion, Spain, Sweden.

Delivery within 7–10 business days (valid for all orders placed Monday to Friday before 2:00 PM). Shipping costs vary according to parcel volume. Details are available on the cart page.

Incomplete or Delayed Delivery

If your order is not delivered within the expected timeframe, or if products are missing or do not match your order, please contact our Customer Service department using our contact form.

Satisfaction Guaranteed or Your Money Back

- Returns within France and the European Union

Regardless of the country within the European Union, you may request the return of a product up to 14 days after delivery, without providing any reason, in order to receive a full refund of the merchandise value under your statutory right of withdrawal. Bijouxstore.fr also allows returns up to the 30th day after delivery and will refund the value of the merchandise, subject to a €5 restocking fee. Returns requested for an exchange are exempt from this fee. This extended return period does not apply to discounted products (sale items, promotional products, or products purchased with a coupon).

Returned items must be sent back in their original condition and packaging. We only accept returns if the original tag is still attached, the product has never been worn, shows no signs of damage, however minor, and is returned in perfectly clean condition. This right of withdrawal may be exercised without penalty.

* Personalized and custom-made products cannot be returned or exchanged in accordance with Article L121-20-2 of the French Consumer Code. Please note that product colors displayed on your screen may vary depending on your monitor settings and calibration. It is therefore normal for the color of a product you receive to differ slightly from what you perceived on your screen. In addition, natural materials (pearls, gemstones, wood, etc.) may display slight variations in color and appearance from one piece to another. If the exact shade is important to you, we recommend ordering a sample beforehand.

* For obvious hygiene reasons, body jewelry (piercings, earrings, etc.) cannot be returned.

To exercise your right of withdrawal, please log in to your customer account and go to the My Orders section, then select the relevant Order Details page.

On this page, click the "Exercise my right of withdrawal" button to submit your request online.
Please note that this button is only displayed for orders eligible for the right of withdrawal. It may be unavailable in the following cases:

* The legal withdrawal period has expired.
* The delivery address is located outside the European Union.

If you do not see this button and would like information regarding a return, please contact our customer service team.

- Returns from countries outside the European Union

We do not accept returns shipped from countries outside the European Union.

Partial Shipments and Special Orders

For certain products stored at our supplier's premises or in our warehouse, immediate shipment cannot always be guaranteed. If the delivery of certain items is delayed, a partial shipment of available products will be made whenever possible. Your order confirmation will indicate any backordered items.

If partial shipments are not suitable or possible, we will do our best to dispatch your complete order as quickly as possible.

Some products are manufactured on demand and depend on the availability of raw materials. Therefore, longer procurement times may be required.

For further information, please contact our customer service department.

IMPORTANT NOTE: We will not process any claim if the products are not returned in their original packaging or if they have been used or damaged.