Delivery and return
Deliveries are made Monday to Friday. The products are delivered to the address indicated by the customer on the order form.
Delivery times and shipping costs of your basket are automatically calculated according to the value of the basket, or other conditions (model, delivery address ...).
For more details, you can consult the carriers and shipping costs applying to your order by going to the shopping cart page and specifying the desired delivery address.
Incomplete or late delivery
If your order is not delivered in due time or if products are missing or do not correspond to your order in your parcel, contact the Customer Service by our contact form.
Money back guarantee
The customer has, within a period of 14 days from the delivery of his order, a right of return, at his expense, for exchange or refund, products that do not suit him in accordance with Article L 121- 16 of the Consumer Code.If this period expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next working day. The returned product must be in its original condition and packaging. It must not have been used, or have suffered any damage so minimal and be in a state of perfect cleanliness. This right of withdrawal is exercised without penalty. Within a maximum period of 30 days from receipt of the product, the customer will be refunded sums paid.
* Except for discounted orders (in-sale, discounted or discounted products) for which the legal withdrawal period applies is 7 days after receipt of the products.
* The personalized products are neither taken back nor exchanged in accordance with the article L 121-20-2 of the code of consumption. Do not always rely on the colors on your screen, because it all depends on the setting and calibration of it. It is therefore normal that the color of a product you receive may sometimes be different from what you thought you could see on your screen. If the shade of color is important to you, then feel free to pre-order a sample of the item.
* No return will be accepted without prior agreement number obtained from our after-sales service. This number must imperatively be reported on your package without forgetting to attach the return slip corresponding to the original invoice. Any package returned without this agreement number will be refused.
If you receive a defective or damaged item during transport, you are required to report the damage to the carrier.
To return a product, we thank you for sending us an email from our contact form to request a return number, and pack the item carefully and send it with the return number.
Partial shipments and special orders
For some products that are stored at our supplier or warehouse, we can not guarantee immediate delivery. If the delivery of certain items is delayed, a partial shipment of the available products will be made as far as possible. Your order confirmation will indicate any deferred products.
If partial shipments are not appropriate or possible, we will do our best to ship your complete order as soon as possible.
Some products are manufactured on demand and are subject to the availability of raw materials. Longer lead times may therefore be necessary.
For more information, please contact Customer Service.
IMPORTANT NOTE: We will not consider your claim if the products are not returned to us in their original packaging and have been used or damaged.
