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Delivery and return
Deliveries are made from Monday to Friday. Products are delivered to the address indicated by the customer on the order form.
Delivery times and shipping costs for your basket are automatically calculated according to the value of the basket, or other conditions (model, delivery address, etc.).
For more details, you can consult the carriers and shipping costs applicable to your order by going to the basket page and specifying the desired delivery address.
Delivery: Metropolitan France and Corsica
| delivery time | Shipping costs | |
|---|---|---|
Envoi standard | - Delivery by post by tracked letter or Colissimo (depending on the volume of the parcel), 5-10 working days (valid for all orders placed from Monday to Friday before 2 p.m.) | From 3,00 € |
Colissimo | - Delivery within 5-10 working days by Colissimo (valid for all orders placed from Monday to Friday before 2 p.m.) | From 5,20 € |
En point relais | - Delivery to a relay point by Mondial Relay, 5-10 working days (valid for all orders placed from Monday to Friday before 2 p.m.) | From 5,00 € (FREE for orders over €49) |
International and Dom/Tom delivery:
Germany, Belgium, Denmark, Spain, Finland, Guadeloupe, French Guiana, Italy, Luxembourg, Martinique, Mayotte, Monaco, Norway, New Caledonia, New Zealand, Netherlands, Portugal, Reunion, United Kingdom, Sweden, USA, Australia, Canada
Delivery 7-14 days (valid for all orders placed from Monday to Friday before 2 p.m.), shipping costs from €4.9, varies depending on the volume of packages, details on the shopping cart page.
Delivery 7-14 days (valid for all orders placed from Monday to Friday before 2 p.m.), shipping costs from €4.9, varies depending on the volume of packages, details on the shopping cart page.
Incomplete or late delivery
If your order is not delivered in due time or if products are missing or do not correspond to your order in your parcel, contact the Customer Service by our contact form.
Money back guarantee
The customer has, within 30 days from the delivery of his order, a right to return, at his expense, for exchange or refund, products that do not suit him in accordance with article L 121-16 of the Consumer Code. If this period expires on a Saturday, Sunday or a public holiday, it is extended until the first following working day, this period is reduced to 14 days for products at a reduced price (on promotion, on sale, or with a coupon).
The returned product must be in its original condition and packaging. It must not have been used, nor have suffered any deterioration, however minimal, and be in a state of perfect cleanliness. This right of withdrawal is exercised without penalties. Within a maximum period of 30 days from receipt of the product, the customer will be reimbursed for the amounts paid.
* Personalized products are neither returned nor exchanged in accordance with article L 121-20-2 of the Consumer Code. Do not always rely on the colors appearing on your screen, because everything depends on the setting and calibration of the latter. It is therefore normal that the color of a product you receive may sometimes be different from the one you thought you could distinguish on your screen. If the shade of the color is important to you, then do not hesitate to order a sample of the item in advance.
* For obvious hygiene reasons, intra-jewelry (piercings, earrings) cannot be returned.
* No return will be accepted without an agreement number previously obtained from our after-sales service. This number must be written on your package without forgetting to attach the return slip corresponding to the initial invoice. Any package returned without this agreement number will be refused.
If you receive a defective or damaged item during transport, you are required to report the damage to the carrier.
To return a product to us, please send us an email from our contact form to request a return number, and carefully package the item and send it with the return number.
Partial shipments and special orders
For some products that are stored at our supplier or warehouse, we can not guarantee immediate delivery. If the delivery of certain items is delayed, a partial shipment of the available products will be made as far as possible. Your order confirmation will indicate any deferred products.
If partial shipments are not appropriate or possible, we will do our best to ship your complete order as soon as possible.
Some products are manufactured on demand and are subject to the availability of raw materials. Longer lead times may therefore be necessary.
For more information, please contact Customer Service.
IMPORTANT NOTE: We will not consider your claim if the products are not returned to us in their original packaging and have been used or damaged.
If your order is not delivered in due time or if products are missing or do not correspond to your order in your parcel, contact the Customer Service by our contact form.
Money back guarantee
The customer has, within 30 days from the delivery of his order, a right to return, at his expense, for exchange or refund, products that do not suit him in accordance with article L 121-16 of the Consumer Code. If this period expires on a Saturday, Sunday or a public holiday, it is extended until the first following working day, this period is reduced to 14 days for products at a reduced price (on promotion, on sale, or with a coupon).
The returned product must be in its original condition and packaging. It must not have been used, nor have suffered any deterioration, however minimal, and be in a state of perfect cleanliness. This right of withdrawal is exercised without penalties. Within a maximum period of 30 days from receipt of the product, the customer will be reimbursed for the amounts paid.
* Personalized products are neither returned nor exchanged in accordance with article L 121-20-2 of the Consumer Code. Do not always rely on the colors appearing on your screen, because everything depends on the setting and calibration of the latter. It is therefore normal that the color of a product you receive may sometimes be different from the one you thought you could distinguish on your screen. If the shade of the color is important to you, then do not hesitate to order a sample of the item in advance.
* For obvious hygiene reasons, intra-jewelry (piercings, earrings) cannot be returned.
* No return will be accepted without an agreement number previously obtained from our after-sales service. This number must be written on your package without forgetting to attach the return slip corresponding to the initial invoice. Any package returned without this agreement number will be refused.
If you receive a defective or damaged item during transport, you are required to report the damage to the carrier.
To return a product to us, please send us an email from our contact form to request a return number, and carefully package the item and send it with the return number.
Partial shipments and special orders
For some products that are stored at our supplier or warehouse, we can not guarantee immediate delivery. If the delivery of certain items is delayed, a partial shipment of the available products will be made as far as possible. Your order confirmation will indicate any deferred products.
If partial shipments are not appropriate or possible, we will do our best to ship your complete order as soon as possible.
Some products are manufactured on demand and are subject to the availability of raw materials. Longer lead times may therefore be necessary.
For more information, please contact Customer Service.
IMPORTANT NOTE: We will not consider your claim if the products are not returned to us in their original packaging and have been used or damaged.