Frequently ask questions

- Return of goods in France and EU

Regardless of the country in the EU, you can request the return of a product up to 14 days after its receipt, without reason, to obtain a full refund (price and delivery costs, only the amount equivalent to the cost of standard shipping will be refunded to you.) under the legal right of withdrawal. Bijouxstore.fr also allows returns up to the 30th day and the refund of the price of goods with the restocking fee of 5 euros, returns with a request for exchange of items are exempt from these costs. This extended period does not apply to products at a reduced price (on promotion, on sale, or with a coupon).

The returned product must be in its original condition and packaging. We accept returns only if the label is still present on the product and it has never been worn, nor has it suffered any deterioration, however minimal, and is in a state of perfect cleanliness. This right of withdrawal is exercised without penalties.

* Personalized products and custom-made products are neither returned nor exchanged in accordance with article L 121-20-2 of the consumer code. Do not always rely on the colors appearing on your screen, because everything depends on the setting and calibration of the latter. It is therefore normal that the color of a product you receive may sometimes be different from the one you thought you could distinguish on your screen. If the shade of color is important to you, then do not hesitate to order a sample of the item beforehand.

* For obvious hygiene reasons, intra-jewelry (piercings, earrings) cannot be returned.

* No return will be accepted without an agreement number previously obtained from our after-sales service. This number must be included on your package without forgetting to attach the return slip corresponding to the initial invoice. Any package returned without this agreement number will be refused.

To return a product, please send us an email from our contact form to request a return number, and pack the item carefully and send it with the return number.

- Return of goods outside the EU

We do not accept a return of a package from a country outside the EU

Make sure that the information provided is correct, such as the expiration date and your credit card details. Also check that you have correctly entered the security code, the three-digit number on the back of your card.

Your card issuer may have declined payment. In this case, we invite you to contact your bank for more information. Also make sure your balance is sufficient to cover your purchase.

If 3D secure strong authentication has been refused, we recommend that you contact your bank.

If your order has been registered, you should quickly receive an automatic order confirmation by email. If you have not received this order confirmation, first check that your email address is entered correctly, if the email address is correct, please check your spam folder.

If you have checked your spam, waited 24 hours and still have not received the confirmation email, we recommend that you contact our customer service.

If you have made a mistake just after confirming your order, please contact us immediately. We can adjust your order information, such as the delivery address or engravings, or even cancel the order before it leaves our workshop. However, once your order has started to be prepared, it will no longer be possible to modify or cancel it.

If your package is returned to the sender in the event of delivery incidents (damage, not accepted at customs, etc.), we will cover the reshipping costs.

If your package is returned to the sender by the post office that serves your address, in the event of an incorrect delivery address or an unidentifiable recipient at the delivery address, contact us quickly to organize a new shipment.

In order to avoid problems related to your address, your package will be delivered to a relay point near your address, the return costs will be your responsibility.

If you no longer want your package, we will charge you a fee of 10€ for a national delivery or 20€ for an international delivery. The remaining amount of the order will be refunded to you in the same way that you paid at the time of purchase.

If your order contains personalized jewelry, these cannot be refunded.

If you do not come to collect your parcel from a relay point within the time announced by the carrier, it will be returned to us.
If you want us to resend your parcel, the return costs will be at your expense.

If ever, you no longer want your parcel, and you wish to be reimbursed, the parcel is then registered as "not collected" and we will charge you a fee of 10€ for a national delivery or 20€ for an international delivery. The remaining amount of the order is refunded to you in the same way that you paid at the time of purchase.

If your order contains personalized jewelry, these cannot be refunded.

1. Delivery within the European Union
Orders shipped within the European Union are not subject to customs fees. Indeed, the European Union has a customs union, which means that goods circulate freely between member countries without requiring additional customs formalities or customs fees.

2. Delivery to other countries
Local taxes and duties may apply to your order. Bijouxstore has no control over these charges, and they are your responsibility. Please contact your country's customs and import office for more information.

To delete your account, please submit your request via the contact form.

When making your request, use the email address with which you registered with Bijouxstore. This is essential so that we can process your deletion request.

Please note that we will only be able to delete your account if the following conditions are met:
- No invoice is unpaid.
- You no longer have any repayments in progress or due.
- You have no orders being sent.

If your account does not meet these criteria, we will not be able to delete it. Please terminate any ongoing proceedings. For pending refunds and orders currently being shipped, please wait a little longer.

Once your account is deleted, you no longer have access to it and it cannot be restored. You can re-register using the same email address as before after deleting your account.